x99o Privacy Policy

This Privacy Policy ("Policy") describes how x99o ("the Platform", "we", "us", "our"), accessible at x99o.pro, collects, processes, stores, and protects the personal information of individuals ("you", "your", "the Player") who register for an account, make a deposit, place a wager, or otherwise interact with the x99o platform. By accessing or using x99o, you acknowledge that you have read this Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to close your account.

x99o is an online gaming platform serving players in Bangladesh. We recognise the importance of privacy to our players, and we approach data handling as a responsibility rather than a compliance formality. This Policy is written in plain language wherever possible so that players in Bangladesh can understand exactly what data we hold, why we hold it, and what their rights are in relation to it. Where legal terminology is unavoidable, we have provided plain-English explanations alongside it.

x99o uses the personal data it collects for specific, defined purposes. The table below summarises our main processing activities. Where we rely on legitimate interests, we have balanced those interests against your rights and are satisfied that our processing does not override your fundamental privacy rights.

x99o processes your personal data under the following legal bases. Each processing activity described in this Policy is mapped to at least one of these bases:

• Contract performance: processing necessary to register your account, process your deposits and withdrawals, and operate the platform as described in our Terms & Conditions.
• Legal obligation: processing required to comply with anti-money laundering laws, KYC requirements, and any other applicable legal obligation. x99o cannot waive these processing activities even if requested.
• Legitimate interests: processing for fraud prevention, security monitoring, platform analytics, and responsible gaming enforcement, where x99o has assessed that these interests are not overridden by your rights. You may object to processing under this basis by contacting [email protected].
• Consent: processing for direct marketing, promotional notifications, or any non-essential cookie placement. You may withdraw consent at any time without affecting the legality of processing carried out before withdrawal.

All financial transactions on x99o are processed through third-party mobile financial service providers including bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, x99o transmits only the minimum data necessary — typically your registered wallet number and the transaction amount — to the relevant payment provider to complete the transaction. x99o does not store full MFS credentials, PINs, one-time passwords (OTPs), or bank account numbers on its servers.

Transaction records — including the date, time, amount, direction (deposit or withdrawal), and wallet number — are retained by x99o for a minimum of five years following the transaction date. This retention period is driven by our anti-money laundering compliance obligations and may be extended where a transaction is subject to an ongoing investigation or legal hold. Players who wish to query a historical transaction record should contact [email protected] with the relevant transaction date and amount.

You may manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via their privacy or settings menus. Disabling performance cookies will not prevent you from using x99o, but may limit our ability to improve the platform over time. x99o does not currently use cross-site advertising or retargeting cookies.

x99o retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: account registration data is retained for the duration of the account and for a minimum of five years following account closure; transaction and payment records are retained for a minimum of five years from the date of the transaction; identity verification documents are retained for a minimum of five years from the date of verification; support communications are retained for two years from the date of the last communication in the relevant conversation thread.

When a retention period expires and no legal hold applies, x99o will securely delete or anonymise the relevant personal data so that it can no longer be linked to an identifiable individual. Where data is anonymised rather than deleted, it may continue to be used for statistical or analytical purposes as it no longer constitutes personal data.

x99o implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage of sensitive data fields at rest, access controls that restrict internal access to personal data on a need-to-know basis, regular security assessments of platform infrastructure, and two-factor authentication options for player accounts.

While x99o applies industry-standard security practices, no system connected to the internet can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights, x99o will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

To exercise any of the above rights, please email [email protected] with the subject line 'Privacy Rights Request', your registered mobile number, and a clear description of the right you wish to exercise. x99o will verify your identity before processing the request. We will not charge a fee for handling reasonable requests, but may charge a reasonable fee for manifestly unfounded or excessive requests.

x99o is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes a date-of-birth field and age verification step specifically to prevent underage access. If x99o becomes aware that it has inadvertently collected personal data from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account, and we will not process any transactions associated with that account.

x99o reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this page. For material changes that significantly affect how we use your personal data, x99o will use reasonable efforts to notify registered players via their registered contact details at least 7 days before the change takes effect. Players who continue to use x99o following publication of an updated Policy are deemed to have accepted the revised terms.

We encourage you to review this Privacy Policy periodically, particularly if you receive a notification from us about an update. The current version of this Policy will always be accessible at x99o.pro/privacy-policy. If you have questions about a specific change, please contact [email protected] and we will explain what has changed and why.

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, want to report a suspected data breach, or have concerns about how x99o is handling your personal data, please contact our support team at [email protected]. Include your registered mobile number in your message so we can locate your account and respond efficiently. Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). We aim to acknowledge all privacy-related queries within 24 hours and to provide a substantive response within 30 days.

For responsible gaming support, self-exclusion requests, deposit limit changes, or time-out requests, please also contact [email protected] or visit our Responsible Gaming page for guidance on the tools available to you as an x99o player.